RETURN POLICY
Returns
We offer a 90-day money-back guarantee.
Return requests must be submitted within 90 days of delivery, and items should be sent back promptly once the return request has been approved.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@juliet-rowe.com before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.
If your return request is accepted, we will send you clear instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
We do not charge a restocking fee.
If you have any return questions, you can always contact us at info@juliet-rowe.com.
Free Size Exchange
Wrong size? We swap it for free. Within 90 days of delivery you can exchange any item for a different size of the same item, free of charge: we cover the return postage for size exchanges and send your new size with free shipping.
To start a size exchange, email info@juliet-rowe.com with your order number and the size you would like. The item must be unworn, with tags, in its original packaging.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is:
• defective
• damaged
• incorrect
This allows us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
• perishable goods (such as food, flowers, or plants)
• custom or personalised products
• personal care goods (such as beauty products)
• hazardous materials, flammable liquids, or gases
If you have questions about your specific item, please contact us at info@juliet-rowe.com
Other Exchanges
Would you like a different item or colour instead? Return the item you have for a refund and place a new order for the item you would like.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 10 business days have passed since your refund was approved, please contact us at: info@juliet-rowe.com
Return Shipping
Size exchanges are free (see Free Size Exchange above). For change-of-mind returns for a refund, return shipping costs are the responsibility of the customer, unless applicable consumer protection laws require us to cover those costs.
Returned items should be securely packaged to prevent damage during transit.
Return Address
If you would like to return or exchange an item, please contact our support team first. We’ll review your request and provide you with the instructions and address once it has been approved.
Please do not send any items back without contacting us and receiving approval first.
Need Help?
If you would like to return or exchange a product or have any questions regarding returns, please contact our support team before sending any items back: info@juliet-rowe.com
We are always happy to help.
Note: Products purchased on sale are eligible for return, exchange and refund.